FAQ


SHIPPING



HOW LONG WILL IT TAKE TO GET MY ORDER?

It usually takes 3 to 9 business days for the parcel to arrive, depending on its destination & local customs.

CAN I TRACK MY ORDER?


Sure, I will provide you with a tracking number

IMPORT TAXES ?

Local import VAT and fees for countries outside of the EU are the responsibility of the buyer and you must check before your country's regulation on art importation. We are located in Paris - France.


WHAT IF THE ARTWORK ARRIVES DAMAGED?


In the case your artwork arrives damaged, you can either refuse the shipment or you can have the delivery company mark the shipment as 'received damaged'. Please take photos of the damaged parcel and artwork and contact me by mail with the pictures at sergioaranda.art@gmail.com. I will provide you with the return address where to ship back the damaged artwork.


CAN I COLLECT MY ORDER AT YOUR STUDIO?

Absolutely, extra large paintings must be collected in my studio or gallery. For other special requirements. Please contact me at sergioaranda.art@gmail.com


WHAT ARE YOUR SHIPPING RATES?

I offer FREE worldwide shipping on all my paintings. Artworks are dispatched within 3-7 working days from Paris - France


RETURNS & ORDERS


DO YOU ACCEPT RETURNS ON YOUR ORIGINAL PAINTINGS?


I do accept returns on all my original paintings. If you are not completely satisfied with your purchase you can return it within 14 days, no questions asked, and you will be fully refunded. You will need to send the painting back to Paris in the original packaging and cover the cost of return shipping and insurance.